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1. Returns and Refunds

We accept returns and provide refunds for eligible products under the following conditions:

  • Eligibility for Return: You can return most items within [insert number of days, e.g., 30 days] from the date of delivery. The item must be unused, in its original condition, and in the original packaging.
  • Non-Returnable Items: Certain products are non-returnable, including but not limited to:
    • Gift cards
    • Perishable items (e.g., food, flowers)
    • Personalized or custom-made items
    • Intimate or hygiene products
    • Opened electronics or software (if the seal is broken)

2. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@tukyshop.com or call [Insert Phone Number] within [insert number of days, e.g., 30 days] of receiving your order. Provide your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and the return address.
  3. Ship the Item Back: Package the item securely and include the original receipt or proof of purchase. Return shipping is the responsibility of the customer, unless the item is defective or damaged.
  4. Inspection: Once we receive the returned item, it will be inspected. If it meets the return requirements, we will process your refund.

3. Refund Process

  • Refund Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.) within [insert number of days, e.g., 7-10 business days] after we receive the returned item.
  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to a defective or damaged item.
  • Partial Refunds: In certain cases, we may offer partial refunds for returned items that show signs of use or damage that were not disclosed.

4. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within [insert number of days, e.g., 7 days] of receiving your order. We will provide you with a prepaid return label and offer you a full refund or replacement, depending on your preference.

5. Exchange Policy

At this time, we do not offer direct exchanges. If you'd like to exchange an item, please follow the return process and place a new order for the desired item.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not been processed or shipped can be canceled for a full refund. If the order has already been shipped, you will need to follow our standard return process.

7. Changes to This Refund Policy

We may update our refund policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this page periodically.

8. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return or refund, please contact us:

Email: support@tukyshop.com
Address: [E-Mail: shoptuky3@gmail.com